Home / Solutions / Pallets / Standing orders
Standing orders
What is a standing pallet order, and when does it beat ordering as you go?
A standing order is a set grade and count delivered on a set day, every week or every month, with one number to call when it changes. It is priced on the volume over the term rather than on each delivery, and the grade stays the same from one load to the next because it is picked for you before it is picked for anyone else.
Or call Jayden on 0494 820 639, 7am to 5pm weekdays, or text a photo of the stack to the same number.
Quick answer
What is a standing pallet order?
A set grade and count delivered on a set day, every week or every month, priced on the volume over the term rather than on each delivery, with the grade picked for you before it is picked for anyone else. It beats ordering as you go once a site takes about a pallet load a month; the count, the day and the grade change with a message before the run day, and empties can go back on the same run.
When it pays
When does a standing order beat ordering pallets as you go?
Three signs. You are ordering the same pallet more than twice a month. Somebody on the floor has run out and borrowed pooled pallets to get a load away. Or the grade has drifted, so the racking team is sorting a delivery before it can be used. A standing order fixes all three at once: the count arrives before the stock runs down, the grade is the one on the order, and the price is set on the month's volume rather than on a Tuesday afternoon's urgency.
| Ordering as you go | Standing order |
|---|---|
| Priced per delivery, at the rate of the day | Priced on the monthly volume, held for the term |
| Grade is what is in the yard that day | Grade is the one on the order, picked for you first |
| Someone has to remember to order | The run comes on the day; a text changes the count |
| Every delivery is its own run | Your delivery sits on a run already going past, which is what keeps the price down |
How it is priced
How is a standing order priced?
On the volume over the term: the count a week or a month, the grade and the suburb set the price per pallet, written into the order and held for the agreed period (three months is usual for a first order, longer once the pattern is known). The from-prices on the prices page are the starting point; a standing order comes in under them where the volume justifies it. Delivery is on 360's own runs, so a site near an existing run is cheaper to serve than one that needs its own vehicle, and the quote says which it is.
What changes
What can change inside a standing order?
- The count. Text the new number before the run day and the next delivery carries it; a standing count can go up or down with the season.
- The day. Moved for a public holiday or a stocktake with one message, the same week.
- The grade. Changed on the next order; the price per pallet changes with it, in writing first.
- Empties. Reusable pallets stacking up at the site can go back on the same run and are quoted into the next order, which is what the pickup rule does for one-off lots.
Setting one up
How do I set up a standing pallet order?
- 01Send the patternThe grade (new, A, B or C), the size, the count a week or a month, the delivery suburb and the day that suits. A photo of what you use now settles the grade if you are not sure.
- 02Written price for the termThe price per pallet, the term, the run day and what changes need notice. Asked before 2pm on a business day, it comes back the same business day.
- 03First delivery, then the rhythmThe first load is counted off on the dock with you; from there the run comes on the day and the docket shows the count and the grade every time.
- 04Reviewed at the end of the termThe volume actually delivered sets the next term's price. Sites that grew get the better rate; nobody is held to a count they no longer need.
The pattern is enough to start
Grade, count, suburb, day. The price for the term follows.
Standing orders are quoted the same business day when asked before 2pm, and the first delivery is counted off with you on the dock.
Questions about standing orders
Is there a minimum volume for a standing order?
No fixed minimum. The arithmetic decides it: a site taking a pallet load or more every month is where the term price starts to beat ordering as you go. Under that, order as you need and the price is still the same business day.
Can I pause it?
Yes. A shutdown, a stocktake or a slow month is a message before the run day, and the order resumes on the day you name. The term price holds through a pause of up to a month.
What if the grade delivered is not what I ordered?
The docket names the grade and the count on every delivery and the load is checked on the dock. A pallet that does not meet the grade on the order is swapped on the next run and credited, not argued about.
Do standing orders cover Euro, export or plastic pallets?
Yes, any pallet on the site can be a standing order: standard 1165, Euro 1200 x 800, export sizes with the ISPM 15 stamp, plastic. Mixed loads on one run are fine when the counts are set.
Does a standing order lock me in?
The price is held for the term; the term is agreed up front and reviewed at its end. Stopping inside a term is a conversation, not a penalty clause, because the next site on the run takes the volume.
Can the run collect our empties as well?
Reusable pallets stacking up at the site can go back on the same run. They are counted and graded on the day and quoted into the next order; broken timber is cleared at a quoted price like any clearance.
Prefer to talk? Call Jayden on 0494 820 639. Industry pages with the standing-order pattern already worked out: food distributors, building products, 3PLs, manufacturers and wholesalers and importers. Before the close: how many pallets to order before Christmas.
Related questions
- What results can 360 show, and how were they measured?
- What are my pallets worth?
- What pallet is this, and can I rack it?
- How many pallets fit on a truck?
Page updated 16 October 2026. Facts on this page are kept in step with the facts page; terms are explained in the glossary; the suburbs we stop at are on the areas page. Written by the team at 360 Operations Group, Prestons NSW; follow 360 on LinkedIn.