Operations consultancy / Ongoing operational support
Ongoing operational support
The report was good and six months later nothing has changed.
What does the work involve?
- Defined access to advice, so questions get answered in days rather than becoming projects.
- KPI reviews on a set rhythm, against the baseline the first piece of work established.
- Follow through on agreed actions, because that is what usually fails.
What do you get?
- A regular review of the numbers that matter.
- Action follow through with owners and dates.
- Periodic priorities, reset as the business moves.
Who does it suit?
Any business that has had a review done and wants the findings to actually land.
Who is it not for?
A business that has not had a review done, or one wanting a managed service that runs the operation for them.
How long does it take?
Month to month from the first month after a review, no minimum term.
What do we need from you?
Missing some of this is normal and is not a reason to wait. Send what exists and we will tell you what the work can and cannot conclude before anyone commits.
- The baseline from whatever review came before it.
- Agreement on which numbers get reviewed and how often.
- One person inside the business who owns the actions.
What does it cost?
From $2,400 a month plus GST. Month to month, no minimum term.
How does 360 work?
A consultant delivers the work and is accountable for the content. Findings come from the data you supply and what we observe inside the agreed scope, and estimated benefits are opportunities to test rather than guaranteed savings. Where a recommendation could lead to 360 earning from supply, we say so in the report so you can compare it against the market. Full terms are on the purchase terms page.
Not sure this is the right one? The operations health check takes ten minutes, costs nothing and tells you where to look first.
Questions
Is there a minimum term?
It runs month to month. The point is to be useful enough to keep, not locked in.
What does a month of support look like?
A fixed review each month of the numbers agreed at the start, the action list worked through with the person inside the business who owns it, and a short written note of what moved and what did not. Between reviews, questions are answered as they come up.
Can we start without a review first?
The page says no, and the reason is that support needs a baseline and an action list to work from. The free online health check or the health check report gives a starting point without a site day.
Who is the point of contact?
One person inside your business owns the actions and one person at 360 runs the cadence. The reviews are with the owner and whoever else the actions need that month.
What if we want to pause?
Month to month with no minimum term means you pause or stop at the end of any month. The baseline and the action list stay yours.
Related work
All sixteen consultancy services.
On site across Australia, with the deepest coverage in Sydney and Melbourne. Travel outside those areas is quoted as its own line rather than folded into the fee.
Benchmarking yourself? We published what a good DIFOT actually is. Want the price before you ask? See what a review costs. Not sure where to start? Take the ten minute health check.