Plain terms for buying from 360.

360 Operations Group Pty Ltd, ABN 44 701 918 498, registered for GST. Contact: solutions@360operationsgroup.com.au. These terms apply to online purchases and bookings of the consultancy products listed on this website. Scoped projects and ongoing support have their own written agreement.

All prices are in Australian dollars. Download prices include GST. Service prices show before GST with the GST inclusive total beside them. You see the total before you pay. We email a tax invoice when payment arrives. Stripe processes card payments.

Where offered, a third party provider processes cryptocurrency payments. The price is set in Australian dollars and converted at checkout, and any refund is made in Australian dollars for the AUD amount paid. We do not store card details.

Review days are paid 50% when we confirm your date and 50% when we deliver the report, on 7 day terms.

Turnaround is in business days in New South Wales. For data reviews the clock starts when we confirm your data is complete, which we do within 2 business days of receiving it. For sessions the written plan follows within 2 business days of the session. For review days the report follows within 7 business days of the visit.

If something on our side will delay delivery we tell you straight away, with the new date and your options, including a refund of the undelivered work.

Downloads. If a file is faulty or not as described and we cannot fix it within 2 business days of you telling us, we refund you in full. Because downloads arrive immediately, we do not otherwise refund for change of mind.

Health Check Report, Problem Solving Session and data reviews. Full refund on request any time before work starts.

For sessions, work starts when the session is held. For data reviews, work starts when we confirm your data is complete. If your data cannot support the review you chose, you can supply more, agree a narrower scope in writing, or take a full refund.

If we cannot offer a session time that suits you within 10 business days, full refund.

Full-Day Operational Review. Reschedule at no cost with 5 or more business days notice. With less notice the deposit moves once to a new date within 60 days, and any travel already booked is charged at cost.

Cancel with 10 or more business days notice for a full refund of the deposit. If we have to move the date, you choose a new date or a full refund.

The opportunity guarantee. If the written report for a DIFOT Review, Route Optimisation Review, Cost to Serve Review or Full-Day Operational Review does not identify opportunities worth at least the fee you paid, measured over one year and using the confidence labels in the report, we refund the fee. Tell us within 14 days of delivery. It does not apply to downloads, the Health Check Report, the Problem Solving Session, support plans or scoped projects.

Nothing here limits your rights under the Australian Consumer Law. Refunds go back to the original payment method within 5 business days.

If a deliverable contains a factual or calculation error, tell us within 30 days and we correct it at no charge. That is different from further analysis, new questions or implementation help, which are quoted separately. Toolkit support covers the files opening and working as described. It does not cover entering, customising or interpreting your data.

Toolkits and guides are licensed to the business that buys them, for use across its own operations and sites. You may copy and adapt them internally. You may not resell or publish them, or supply them to other businesses as a product or as part of a paid service. Advisers need one licence per client business.

A consultant delivers every paid review and is accountable for the content. The online health check result is automated and says so. We may use software, including AI tools, for analysis and drafting under consultant review. Findings are based on the data you supply and what we observe within the agreed scope.

Estimated benefits are opportunities to test, not guaranteed savings. Layout, racking and storage advice is operational and conceptual and is not structural engineering, load certification, fire engineering or regulatory compliance sign-off. We do not give legal, tax or financial product advice.

We use the information you send us only to deliver your order. It is stored in access controlled systems and not shared outside 360 and the service providers we use to operate: hosting, storage, email and payments. We do not use your data to train AI models and we use business grade tools whose terms say the same.

We will sign a reasonable NDA on request. On request we delete your uploaded files once the work is delivered. Personal information is handled under our privacy policy. Please do not send personal information about your staff or customers that we do not need.

360 also supplies operational services such as pallets and transport. Where a recommendation could lead to 360 earning from supply, we disclose it in the report so you can compare it with other options. You are always free to implement internally or with your existing providers.

To the extent the law allows, our liability for any product or service is limited to supplying it again or refunding what you paid for it. We are not liable for indirect or consequential loss. This does not exclude any guarantee or right that cannot lawfully be excluded, including under the Australian Consumer Law.

These terms are governed by the law of New South Wales.