How we handle your information

Who we are

This policy is issued by 360 Operations Group Pty Ltd · ABN 44 701 918 498 · ACN 701 918 498 ("360", "we", "us"), the operator of this website.

What we collect

When you submit an enquiry or contact form on this site, we collect what you choose to provide. That is your name, company name, email address, mobile number and suburb or postcode. It also includes the operational details relevant to your enquiry, such as pallet quantities, transport requirements or procurement details.

If you attach files (photos, spreadsheets, invoices or similar), we collect those too.

If you start a review request or a pallet quote and stop, we keep your details and answers for up to 30 days to follow up. Then we delete them. You can ask us to delete them sooner by emailing solutions@360operationsgroup.com.au.

We use Google Analytics to understand how visitors use this site in aggregate. We never send it your name, email, phone number, company name or any free-text answers you provide, only anonymous usage events.

When we advertise, we also use the Google Ads tag and the Meta (Facebook) Pixel to measure whether an advertisement led to an enquiry or a call. These set cookies in your browser and tell Google or Meta which of our pages you visited and that an enquiry was made. If you send an enquiry after clicking an advertisement, your email address and mobile number are sent to Google and Meta in hashed form so the enquiry can be matched to the advertisement, and our server sends Meta the same hashed details for the same purpose. We never send either of them your name, company name or any free-text answers you provide. You can opt out of personalised advertising in your Google ads settings and your Facebook ad preferences, and a browser set to block third-party cookies stops these tags from identifying you.

How we use it

We use the information you submit to review your enquiry and respond to you. Where relevant, we use it to prepare pricing or coordinate a solution with suppliers and carriers on your behalf. We do not use it for anything else, and we do not sell or rent it to third parties.

Where it is stored

Enquiry submissions are stored in our database, Supabase, and in our customer relationship management platform, HubSpot. Both apply their own security controls to data at rest. Any attached files are stored securely in our file storage provider (Supabase Storage). All of this information is reviewed by our team.

We send an automated confirmation email to the address you provide, containing your enquiry reference number. This is sent via our transactional email provider (Resend) and contains no information beyond your own submission.

Who sees it

Only 360 Operations Group staff involved in reviewing and responding to enquiries have access to the information you submit. Where fulfilling your enquiry requires a specific supplier or carrier, we share only the operational details needed for that purpose. We never share your full enquiry or contact details without cause.

People who work with us

If you apply to work with 360 or complete onboarding through our Work with 360 pages, we collect what we need to assess and engage you:

• your contact details, date of birth and address
• licence details and photos, and proof of your right to work, with visa details where they apply
• vehicle, registration and insurance details for owner-drivers, and ABN and business details
• bank account details for pay, superannuation fund choice and an emergency contact
• a declaration about your fitness to drive
• your electronic signature, with the date, time, IP address and device it was made on

We use it to decide whether to engage you, to prepare and sign your contract or agreement and to set you up for pay. We also use it to keep your licence, registration and insurances current while you work with us.

We also use it to meet our legal obligations. Those include right to work checks with the Department of Home Affairs, and Fair Work, tax, superannuation, workers compensation, heavy vehicle and NSW contract carrier laws. Health information you declare is used only to assess fitness for the role and to make reasonable adjustments.

It is stored in our secure onboarding system hosted by Supabase, with access limited to the people who manage engagement. Your name and contact details are also recorded in HubSpot, our customer system, so we can reach you. HubSpot stores data in the United States. Your identity documents, bank, health and superannuation details are not recorded there.

Emails to you are sent through Resend, which may process them overseas. Pay details go to Xero, our payroll system, and to our insurer for workers compensation. Customers may receive your name and licence class for site inductions. Where you onboard for a particular customer's runs (for example Bonds) and that customer requires copies of your licence, registration, insurance, company and workers compensation documents, we send them only with the consent you give in that onboarding, and we record the wording and time of that consent.

We keep engagement records for seven years after you stop working with us, as the law requires, and delete unsuccessful applications after six months.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time. Get in touch via the Contact page and we will action this within a reasonable time.

Security

We take reasonable technical measures to protect the information you submit, including input validation and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We do not treat that as a reason not to try.

Changes to this policy

We will update this page as our systems and processes change. Material changes will update the "last updated" date above.

Contact

Questions about this policy or your information can be sent through the Contact page.